Frequently asked questions
This resourceful section will help you understand ImpexIQ’s functionalities better, and clarify any doubts you may have. If you don’t find the answer to your specific question, please let us know – we're always ready to assist you further.
How does ImpexIQ work?
ImpexIQ has a dedicated centralized database which can assign jobs to CHAs and fetch data from them. ImpexIQ then uses this data to generate detailed analytical, statistical and exemption reports.
How does ImpexIQ aid in decision-making?
ImpexIQ provides real-time and historical data trends, enabling users to make informed, data-driven decisions in their customs compliance operations.
Is there any provision to customize dashboards and reports based on my requirements?
Yes, you can customize your reports/dashboards based on your specific business requirements. You may contact our team at business@softlinkglobal.com for support.
Does ImpexIQ have provision from Assigning Jobs to CHAs all the way till CHA performance monitoring?
Yes, it provides multiple dashboards/reports to monitor and evaluate CHA performance.
Does ImpexIQ have checklist approval?
Yes, ImpexIQ allows Customs House Agents (CHAs) to electronically submit checklists for approval. During the approval process, ImpexIQ provides insights into the jobs and monitors the documentation accuracy of the CHAs.
Does ImpexIQ highlight errors and exemptions?
ImpexIQ incorporates advanced monitoring and alert reports for exemptions, including notifications for potential misdeclarations. It identifies discrepancies such as distinct duty structures declared by various Customs House Agents (CHA) for the same product and unclaimed Free Trade Agreement (FTA) notifications, ensuring comprehensive compliance oversight.
I have multiple CHAs for clearing my shipments. Does ImpexIQ have capacity to maintain data from multiple LSPs?
Yes, ImpexIQ has the capability to fetch and store data from multiple CHAs at a time, and produce CHA-wise reports.
Does ImpexIQ provide visibility on License utilization?
Yes, ImpexIQ automatically monitors all Customs licenses, offering insights into their utilization at both the job and product levels.
What will happen to my data if I change my CHA?
Your data, extracted from the current Customs House Agent (CHA), is securely stored with us. Even if you decide to change your CHA, the information extracted from them will remain stored securely, and we will continue to provide you with insights into that data.
What support does ImpexIQ offer for new users?
We provide comprehensive onboarding support including training sessions, user manuals, and responsive customer service to assist new users.
How can I onboard my new CHA?
You can onboard your CHAs as and when required - kindly contact the support team at business@softlinkglobal.com who will help you through the process.